WordPress Public Institutions Themes | WCAG and ADA

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Frequently Asked Questions & Answers

Is the purchased theme for life or a period of time?

The purchased theme is for life. You are allowed to use a purchased product as long as you wish, no matter if your access to download area expired or not.

What happens after download access expiration?

After download access expiration you may still use your theme. However your access to download updates will be blocked. If you need to renew downloading you may do it at your account with up to 50% discount.

What does the license mean?

After purchasing the product you will get access do download area. The access duration time for downloading packages is limited and depends on license you choose.
It means that during this time you will get:

the access to download area to get packages
product updates
support

You are allowed to use a purchased product as long as you wish, no matter if your access to download area expired or not.

Can I use Visual Builders?

Yes. Even though our themes are completely independent of visual builders' third-party plugins, you can extend their functionality by using plugins like Elementor, Visual Composer, Beaver Builder, etc. However, if you care about accessibility, the theme has no impact on visual builders' accessibility which means that visual builders' elements can be not accessibility-ready.

Is the Demo Content available?

Yes. We provide a several ways to install the demo copy which are: one click demo content import, quickstart - website backup installation, manual demo content import option.
Stock photos are not included and replaced by placeholders.
We also offer a free service of demo installation copy on your hosting.

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Can I translate a theme to my language?

Yes. You can easily translate a WordPress theme using a special third-party plugin. Also our themes are fully compatible with the popular WPML plugin.

Can you install my purchased theme for me?

Sure. We offer a free service of demo installation copy on your hosting.

What do I need to use your themes?

You need a domain name and a web hosting plan with PHP version 7.0 or greater and MySQL version 5.6 or greater.

Can I use your themes on WordPress.com?

Only if you have a premium WordPress.com Business Plan. Sites hosted for free at WordPress.com cannot upload custom themes.

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How can I pay for the themes?

Payment for the Product can be executed through

Stripe – payment is serviced by Stripe, 510 Townsend Street, San Francisco, CA 94103, USA.
PayPal – payment is serviced by Paypal, 12312 Port Grace Boulevard La Vista, Nebraska 68128
Bank transfer

How much does it cost to renew my subscription?

7 days before the subscription expiration the customer gets a message from PixelEmu with the info about the subscription renewal possibility with 50% discount! After the subscription expiration the customer may still renew it but with the lower 30% discount. Read here how to renew the subscription.

Can I get a refund?

We offer refunds to any unsatisfied client up to 14 days after the purchase was made. Please read our Refund Policy for more information.

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How can I get support?

During your access to the download area, we will be happy to deliver the best support and customer care. We provide many helpful tutorials, chat support, 1-1 support area via the ticket system. Check more here.

What is the support schedule?

Support is provided from Monday to Friday, 9:00 - 17:00 UTC+2. Usually, response time takes no longer than 24hours.

Can I order a customization service?

Yes. We offer custom WordPress services starting from simple modifications to advanced solutions for WordPress CMS. Contact us here.

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